FAQ

Frequently Asked Question

Are you insured?

Yes. We carry liability insurance and WCB coverage.

What payment methods do you accept?

We accept cheques payable to Raintech Home Services, e-transfers or credit card payments.

Will it cost extra if I change or postpone an appointment?

No. As long as ample notice has been given.

How long do I have to cancel an appointment?

If you need to cancel an appointment with us, please give us as much notice as possible so we can re-arrange our work schedule. If for some reason you do not give us notice of cancelation, a $45 fee will be applied.

How can I contact you if I have questions?

Please feel free to contact us with any questions, concerns, and/or comments at: 403.279.5678 or via email to info@raintechhomeservices.ca.

What happens if I don't like your work?

Any complaints about a job will be carefully examined however will not be accepted if has been more than 48hrs later.

What happens in case the requested job takes more time than expected?

As every job is different, we do our best to estimate accurately. If for any unforeseen reason the service takes longer, our staff will advise you about the additional time it might take to complete the work so that you could plan your schedule accordingly.

What happens if an article is damaged during service?

Our trained staff are instructed to handle every item with the utmost care. If in spite of all these precautions, and there is an event involving damage, the incident will be brought up to Raintech Home Services management to discuss and handle with the homeowner.

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